Commerce Disclosures

(Disclosures based on the Act on Specified Commercial Transactions of Japan)

This page is an English reference translation. The Japanese version is the legally binding text. In the event of any discrepancy, the Japanese version prevails.

Japanese version: 特定商取引法に基づく表記

Legal name

株式会社Vaigate (Vaigate Inc.)

Registered address

〒270-0163　千葉県流山市南流山３－１０－８ダイヤモンドクレスト南流山１Ｆ

Diamond Crest Minami-Nagareyama 1F, 3-10-8 Minami-Nagareyama, Nagareyama-shi, Chiba 270-0163, Japan

Address for postal mail

Please add "C49" to the end of the address above.

Multiple businesses occupy the same building; mail without "C49" may be returned to sender.

Representative

高橋　一生 (Issei Takahashi), Representative Director

Head of operations

高橋　一生 (Issei Takahashi)

Telephone

+81-4-7114-3141 (within Japan: 04-7114-3141)

※ We handle inquiries by email as a general rule. Please call the number above if you would prefer to speak with us.

contact@vaigate.com

Website

https://vaipm.ai

Japanese Qualified Invoice Issuer registration number

T4040001143765

Price

As displayed on the pricing page for each service.

All displayed prices exclude Japanese consumption tax. Japanese consumption tax (10%) is added at the time of invoicing. If your head office is located outside Japan, Japanese consumption tax may not be added, because the place of supply for these services is determined by the address of the recipient under the Japanese Consumption Tax Act.

Prices vary according to the number of Tracks and the contract type selected (monthly / annual with monthly payments / annual lump sum).

One Track covers measurement in one language, up to 100 questions. Measuring in both Japanese and English requires two Tracks.

For Vaipm Perception Audit, your first invoice is provisional. If you increase the number of Tracks within 30 days of your initial purchase, the unit price for your total Track count is applied retroactively to the first month. We will issue a new invoice for the confirmed amount and apply the difference to your next invoice. The Track count used for the first month remains the Track count as of your initial purchase date, and the increase is billed from the following month. If you decrease the number of Tracks, the first month's unit price is not changed.

For Vaipm Perception Remediation, any change to the monthly fee or the monthly action limit resulting from a change in Track count applies from the month following the change. The monthly fee and the action limit for the month in which the change occurs are not changed.

Costs other than the price

・Japanese consumption tax (10%)

・Bank transfer fees, where payment is made by bank transfer (borne by the Customer)

・Internet connection and communication charges required to use the Service (borne by the Customer)

Payment methods

・Bank transfer (against invoice)

・Credit card (processed by Stripe, Inc.; Vaigate does not store card numbers)

Time of payment

All payments are made in advance. We do not offer payment in arrears.

Vaipm Perception Remediation is offered on a monthly contract with monthly payment only. Annual contracts and annual lump-sum payment are not available.

・Credit card: charged at the time of application, and thereafter automatically on the first day of each contract period.

・Bank transfer: please remit by the due date stated on the invoice we issue. For monthly contracts we invoice before the start of each contract month; for annual contracts we invoice the full contract amount before the contract start date.

・Where a service carries an initial fee, we invoice that fee upon receipt of the order.

Time of service delivery

The Service commences after we confirm receipt of payment.

・Credit card: measurement begins promptly after payment is completed.

・Bank transfer: measurement begins promptly after we confirm receipt of funds.

・Measurement is performed once per month. Results are available in the portal.

Contract term and automatic renewal

・Monthly contracts renew automatically every month; annual contracts renew automatically every year.

・Contracts renew on the same terms unless the Customer gives notice of termination.

・Fees after renewal are those in effect on the renewal date. We give at least 30 days' notice of any fee revision.

How to terminate

・Give notice at least 30 days before the renewal date, in writing or through the portal.

・Monthly contracts: the contract ends at the expiry of the then-current contract period.

・Annual contracts: the contract cannot be terminated during the contract term.

・Where an annual contract is paid in monthly installments and the Customer stops paying during the contract term, we may claim the full amount of the fees for the remainder of the term in a lump sum, but only after we have demanded payment, specifying a reasonable period for such payment, and payment has still not been made.

・Vaipm Perception Remediation requires a subscription to the Vaipm Perception Audit. If your contract for the Vaipm Perception Audit ends, your contract for Vaipm Perception Remediation ends at the same time.

Returns and refunds

・This service consists of the provision of services and, by its nature, cannot be returned.

・Fees already paid are not refunded, except in the following case.

・Where we are unable to perform all or part of the commissioned work for reasons attributable to us: we will refund the portion of the fees already paid that corresponds to the part not performed.

・Limitations on the scope of analysis that arise from the nature of the subject of analysis - including insufficient AI recognition of the subject, the presence of identically named entities, and insufficient content on the official website - are not eligible for a refund (Terms of Service, Article 4(7)).

・The cooling-off system under the Act on Specified Commercial Transactions does not apply to mail-order sales.

System requirements

The latest version of Google Chrome, Microsoft Edge, Safari or Mozilla Firefox.

Other

・The Service is offered to corporate and business customers.

・Vaigate does not warrant that any mention, citation, listing or ranking of the Customer in generative AI services or search engines will be achieved or improved. What we provide is measurement and analysis of how the Customer is perceived by AI, and support for improving it.

・Matters not set out on this page are governed by the Terms of Service, the Privacy Policy and the Data Processing Addendum (DPA).