Everything sorted out up to here exists for this section. There is no way to know whether the entity is being identified correctly other than by checking. The identifiers are in place so it must be fine; we disclosed so it must have got through; we fixed the site so it must be resolved — each of these is a hypothesis, and a hypothesis is something to be measured and verified.
8-1. Add an “entity column” to the reference table
For checking figures, you prepare a reference table with attributes such as the fiscal period, consolidated or non-consolidated, the accounting standard, the currency and unit, and the release date. Judging the entity requires different columns there.
| Column | Content |
| Current trade name | The formal form including the corporate form |
| Former trade names and periods of use | From when to when each name applied (start and end dates) |
| English trade name | The registered or published form. Including whether abbreviations are used |
| Abbreviations | The appellations actually used in the market and in reporting |
| Corporate Number | 13 digits |
| Securities code | And the ISIN where needed |
| LEI | Where one has been obtained |
| Main consolidated subsidiaries and dates of change | When each entered consolidation and when it left |
| Businesses transferred or sold and effective dates | What left the company, and when |
| Confusable legal entities | Legal entities with the same or a similar name that could be confused with you (as far as you are aware) |
This is a reference table for judgment, not a description meant to be read by AI as it stands. With this table in place, you can finally say objectively that “the AI's answer has the entity wrong.”
8-2. Five ways of asking
(1) Ask about the same company under several appellations
The current trade name, the former one, the abbreviation, the English trade name, the issue code. Put each in the subject position of the same question and see whether the answers point to the same entity. If the answer changes with the appellation, resolution of the entity depends on the appellation. Whether asking under the former trade name returns current information, information from the period when that name was used, or an entirely different company, are three separate states.
(2) Ask about businesses that have been sold or transferred
Ask “tell me about your ◯◯ business” with a business you have already let go in the subject position. If it is still spoken of as one of your current businesses, the separation has not been reflected. Following the information sources the answer refers to can lead back to leftover pages on your own site.
(3) Check for mixing with same or similar names
Where a legal entity confusable with you exists, run questions that include the attributes distinguishing the two (address, year of establishment, listed market, main business) separately from questions that do not. If information about the other company mixes in the moment the attributes are removed, the name alone is not settling the entity.
(4) Look at the attribution of the URLs cited
Where sources are presented with the answer, classify whether each URL is your own, an old site or old domain, or a third party's. Even on your own domain, an un-updated prior-year page or the page of a transferred business makes it an error caused by your own writing. Where the answer depends on external sources, check the possibility that the entity description in that source is out of date.
(5) Take stock of how the trade name is written across your own site
Work through the list in the previous section. There is one thing to look at. Does the form machines read match the form people read? The new trade name on screen, the former one in the structured data, another form on the cover of a PDF — this state is not unusual.
8-3. Decide the judgment categories in advance
Treating answers as a binary of right and wrong makes it impossible to separate causes. For the entity, dividing them as follows leads to a response.
| Judgment | Content | Where the main cause sits |
| Entity matches | The entity the answer points to is your company | — |
| Wrong entity | A different legal entity is described as your company | External information sources / confusion of names |
| Merged | Information about you and about another entity is mixed together | Name proximity within the group / same-name legal entities |
| Separation failure | A transferred or split-off scope is still spoken of as yours | Leftover pages on your own site |
| Name out of date | The entity is right but the name is a past one | Surviving former-trade-name information |
| Unidentifiable | Which entity is meant cannot be determined | Ambiguity in the description |
Of these, separation failure is the type that is easiest to move on, because the candidate cause can be checked on your own side.
8-4. Repeat under conditions that carry no context over
Asking questions in sequence within one conversation lets the immediately preceding exchange help resolve the entity. Continue with “about that company you mentioned just now” and the answer comes back with the entity already fixed.
What investors actually do, however, is in most cases a single question from a blank state. To measure standing perception, you need to repeat the same question under conditions that carry no context over.
And one answer is no more than a single sample. Generative AI answers vary from run to run. A single answer obtained from a single model with a single prompt cannot be regarded as standing perception. Decide the number of repetitions and the conditions in advance.
What to keep on record is five things: the wording of the question, the date and time it was run, the body of the answer, the source URLs presented, and the judgment. Without the wording of the question and the date and time in particular, you later become unable to judge whether something has been resolved or is within the range of variation. Being able to measure again under the same conditions after fixing your own site is the purpose of the record.
8-5. What to use as indicators
As indicators to track from the standpoint of the entity, the following can be considered (these are this article's design proposals, and are neither optimal values derived from research nor indicators established in the industry).
| Indicator | Definition |
| Entity match rate | The proportion of all answers in which the entity pointed to was your company |
| Former-trade-name mention rate | The proportion in which a former trade name was used in the present tense in the body of the answer |
| Transferred-business residue rate | The proportion in which a business you have let go was spoken of as still yours |
| Own-domain citation rate | The proportion of the sources presented that are accounted for by your own domain |
| Leftover-page origin rate | The proportion of own-domain citations accounted for by un-updated prior-year pages |
We cannot write “do this and confusion falls by X%.” Within the scope of this review, we could not confirm published data showing such an effect. Indicators do not promise a margin of improvement; they are a tool for watching a state continuously.
8-6. State the limits of the measurement up front
Finally, what this measurement cannot do, made explicit.
- The specific mechanisms by which each AI service identifies companies — within the scope of this review, we could not confirm them. Learned knowledge, general web search, partner data, search caches and material uploaded by users may be combined, but the breakdown is not known.
- Answers vary from run to run. Always allow for the possibility that an apparent improvement is within the range of variation.
- Because the information sources referred to can change with language and region, results in Japanese cannot be generalized to other languages.
- We have not confirmed a correction or appeal process for companies common to AI providers. Finding an error does not mean there is an established procedure for having the provider fix it. What can be done in practice is to put your own descriptions in order and measure again after a period.
Note that you must not attempt to correct an AI answer using material non-public information. Corrections have to be limited to re-presenting already published material. This point is dealt with in detail in the parent article of this lane.